Terms and Conditions

Welcome to Davaku. These Terms and Conditions ("Terms") govern your use of our electrical services and website. By engaging our services or accessing our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

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1. Acceptance of Terms

By requesting, scheduling, or receiving electrical services from Davaku, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our services.

2. Services Provided

Davaku provides professional electrical services including but not limited to:

• Electrical installations and repairs
• Lighting design and installation
• Electrical safety inspections and testing
• Fault finding and diagnostics
• Consumer unit upgrades and replacements
• Emergency electrical services
• Commercial and residential electrical work

All services are performed by qualified and certified electricians in accordance with current UK electrical regulations and safety standards.

3. Booking and Scheduling

Service appointments can be scheduled by contacting us via phone at +44 20 3714 9258 or email at [email protected]. We will make reasonable efforts to accommodate your preferred time and date, but cannot guarantee specific appointment times until confirmed.

Customers must provide accurate information regarding the nature of the electrical work required. Any changes to scheduled appointments must be communicated at least 24 hours in advance to avoid cancellation fees.

4. Pricing and Payment

All prices quoted are estimates based on the information provided. Final costs may vary depending on the actual work required, materials used, and time spent on-site. We will inform you of any significant price changes before proceeding with the work.

Payment terms include:

• Payment is due upon completion of services unless otherwise agreed in writing
• We accept cash, bank transfer, and major credit/debit cards
• A deposit may be required for large projects or materials procurement
• Late payments may incur additional charges as permitted by law

5. Customer Responsibilities

Customers agree to:

1. Provide safe and reasonable access to the work area
2. Ensure that all relevant information about the property's electrical system is disclosed
3. Remove or protect valuable items in the work area
4. Ensure that pets are secured away from the work area
5. Inform us of any known hazards or special conditions

6. Warranty and Guarantees

We stand behind the quality of our work. All labor is guaranteed for a period of twelve (12) months from the date of completion. This warranty covers defects in workmanship but does not cover damage caused by misuse, unauthorized modifications, or normal wear and tear.

Materials and equipment installed carry manufacturer warranties, which we will assist in claiming if necessary. Any warranty claims must be reported promptly to ensure proper resolution.

7. Limitation of Liability

While we take every precaution to perform our work safely and professionally, Davaku shall not be liable for any indirect, incidental, or consequential damages arising from our services. Our total liability shall not exceed the amount paid for the specific service in question.

We maintain appropriate insurance coverage for our operations. Proof of insurance can be provided upon request.

8. Cancellation Policy

Customers may cancel scheduled appointments with at least 24 hours' notice without penalty. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the estimated service cost. Emergency calls cancelled within 2 hours of the scheduled arrival time may incur the full estimated service charge.

9. Safety and Compliance

All electrical work performed by Davaku complies with the current edition of the IET Wiring Regulations (BS 7671) and all applicable UK building regulations. Where required, we will issue appropriate certification including Minor Electrical Installation Works Certificates or Electrical Installation Certificates.

If we discover unsafe electrical conditions during our work, we are obligated to inform you and may need to cease work until safety issues are addressed.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Davaku and protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

11. Privacy and Data Protection

We collect and process personal information in accordance with UK data protection laws including the General Data Protection Regulation (GDPR). Your information is used solely for providing services, communication, and record-keeping purposes. We do not sell or share your personal information with third parties except as required by law.

12. Dispute Resolution

In the event of any dispute arising from these Terms or our services, we encourage customers to contact us directly to seek an amicable resolution. If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing legal action.

13. Modifications to Terms

Davaku reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

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Thank you for choosing Davaku for your electrical service needs.